I hope that the products that I am selling will be of the highest standard and there will never be a need for
returns. However, sometimes things go wrong and we need to deal with them in the most stress free way
possible. I want to make the option to return an item as simple as possible but due to the high shipping
costs, what should be simple, may end up being impractical. I have outlined some of the options to return
an item in this returns policy but the option used at the time may be negotiable depending on the reason
for return and cost of return.
- You are welcome to return any item where you are not happy with the quality. If the product has been
described correctly but does not reach the standard you was expecting, you should first contact me. It
may be that I can send a replacement or issue a refund without needing to return the bad item. Higher
value items will need to be returned if they are not faulty but you are still not happy. In this case, you may
be asked to cover shipping cost if you are outside the mainland UK. - Items that arrive damaged or faulty will be exchanged or refunded at my expence regardless of
country. The return of faulty item may not be necessasary and you should contact me with any problem
before returning the item. - Unwanted or incorrectly ordered items can be returned within 30 days as long as they are in the
original, unopened and undamaged condition. There will be a 20% administration fee to cover the time
involved in restocking and refund processing. You will be responsible for all shipping costs, both to you
and the return. - Items that fail whilst under warrantee.
No matter how well a product is made, there is always a possibility of failier. This is why products have a
warrantee. All of the products that I sell have a one year warrantee against manufacturing defects. If a
product should fail during this period, you should contact me immediately to discuss the options. I may
send a new one without the need to return the old one if evidence suggests that there is infact a
manufacturing fault. If the product was manufactured by a third party, they may request that it is returned
for investigation. Any replacement or refund will be limited to the cost of the part supplied and not to any
consequential losses. It is in my experience that manufacturers will rarely admit to a product failer being
their fault where there are consequential losses. This may be because the claim is high or just because it
may be difficult to prove that the failier was solely down to a munufacturing defect, incorrect fitting or
another component failier which caused a knock on effect. For instance :- If a cam belt tensioner is faulty
or incorrectly fitted, it may cause the belt to slip, especially when under high load or revs. This will lead to
the failer of the belt and subsequently, severe damage to the engine. It is very easy to see the belt
damage and to blame the belt manufacturer for the damage but the fault and damage was not caused by
the belt failier but as a consequence of the failier or wrong fitting of another component. There would
also be a need to prove that the belt was correctly fitted and that no contaminent was involved.To prove
the cause of this type of failier can be very difficult and costly. There may also be a need to involve
lawyers. This will no doubt lead to massive legal costs on both sides. I would always advocate close
inspection of any critical component prior to fitting and be confident in its quality. You should also be
confident in the person doing the fitting. NEVER assume that the person doing the fitting is skilled at
fitting a specific component just because they work for a garage or have the tital of mechanic. I have
seen far more bad jobs carried out by so called professional mechanics than I have by DIY people at
home. So just to confirm, any refund or replacement will be limited solely to the value of the product
supplied and not to any consequential losses.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.